The Connection Lab™

A two-phase training designed to strengthen clinical communication and improve the emotional experience of care.

Two-Phase Training Rollout

PHASE 1 — Leadership Intensive (In-Person)

A 4-hour, immersive, high-engagement session designed exclusively for patient-facing leaders. This experience lays the cultural foundation for connection-centered care and equips leaders to model the behaviors that shape unit climate.

During the intensive, leaders will:
Align on a shared vision for compassionate, bias-aware care
• Strengthen communication practices that build trust
• Learn how to spot and interrupt subtle behaviors that impact patient experience
• Explore scenario-based breakdowns that commonly lead to complaints
• Develop strategies to reinforce connection-centered care across teams
• Build accountability structures that support consistency, not perfection

Leaders walk away with clarity, confidence, and concrete tools to champion safer, more connected care across their units.

PHASE 2 — Staff Rollout (Virtual)

A 90-minute virtual training experience open to all staff who interact with expectant mothers — from clinical teams to admissions and ancillary departments.

Designed to fit within real hospital workflow, this session focuses on practical, repeatable behaviors that immediately improve the tone, clarity, and trust within patient encounters.

Includes an optional 60-minute CE-accredited version for nurses, reflecting the clinical relevance and professional rigor of the training.

Staff will learn how to:
• Communicate clearly under pressure
• Recognize and repair moments where patients feel unheard
• Use connection-forward language that reduces anxiety and confusion
• Interrupt bias in real time with calm, practical steps
• Strengthen collaboration between nurses, physicians, and support roles
• Improve patient trust through small, consistent interactions

This rollout ensures that every person who touches the patient’s journey contributes to a safer, calmer, more connected environment.

This is not a “soft skills” training.

It is a whole-hospital safety initiative that strengthens:

• communication
• clinical accuracy
• escalation prevention
• culture
• teamwork
• emotional well-being of staff and patients

Connection-centered care improves outcomes — and transforms the experience of birth for everyone involved.