Here are key research resources with links that support the communication, trust, and connection-based care work of The Connection Lab™.

1. “Physicians Interrupting Patients”
   JAMA Network: Physicians Interrupting Patients (2017) — median listening time only 18–23 seconds.
   View Article (JAMA Network)

2. “Physicians and Patients’ Interruptions in Clinical Practice”
   Annals of Family Medicine (2022) — analysis of interruptions: physicians interrupted after ~11 seconds.
   View PDF (Annals of Family Medicine)

3. “Communicating Clearly and Effectively to Patients”
   Joint Commission International White Paper — communication failures contribute to major adverse events.
   Read White Paper (Joint Commission International)

4. Sentinel Events Knowledge Library
   The The Joint Commission — serious adverse events often tied to communication breakdowns.
   Explore Sentinel Events (Joint Commission)

5. Patient Safety Tip Sheet: Communication
   American Society for Health-Care Risk Management — communication failures cause 50-80% of sentinel events.
   Access Tip Sheet (ASHRM)

6. Using Incident Reports to Assess Communication Failures and Patient Outcomes
   Joint Commission Journal on Quality and Patient Safety — links communication failures to specific clinical outcomes.
   View Article (jointcommissionjournal.com)