Expectant mothers often describe their hospital experience through moments — moments when they felt heard, respected, and safe… or moments when they didn’t. Research shows that these moments matter:

• One in three mothers reports feeling ignored or dismissed during maternity care (CDC).

• When patients feel unheard, the risk of preventable harm increases by up to 34% (AHRQ).

• Communication failures contribute to 70% of serious adverse events in hospitals (Joint Commission).

At the same time, staff are navigating high ratios, rapid task-switching, and emotional overload that make connection difficult. Studies show that under operational strain:

• Clinicians interrupt patients within 11 seconds on average (JAMA/Internal Medicine).

• Burnout decreases empathy and communication quality by up to 40% (IHI).

• Subtle biases — related not only to race, but also to age, weight, language, marital status, insurance status, or perceived “difficulty” — shape tone, decision-making, and patient trust (AHRQ, WHO).

These factors directly affect clinical outcomes, patient experience scores, and a family’s sense of emotional safety.

The Connection Lab™ bridges this gap by helping staff strengthen the emotional and clinical climate of care.
Through reflective, practical skill-building, the training improves communication under pressure, reduces bias-driven missteps, and transforms everyday interactions into moments that reinforce trust, clarity, and safety.

Connection is not just human — it is clinical, and the data proves it.